Privacy Policy
Last updated: 1 August 2026
Nourish with Karina respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Nourish with Karina, operated by Karina Savage, trading as Nourish with Karina collects, holds, uses and discloses personal information.
This policy applies when you:
visit our website at www.nourishwithkarina.com
complete a Facebook or Instagram form
download a free resource
subscribe to our emails or other communications
contact us through social media, email, telephone or our website
purchase a product, program, membership or service
register for a webinar, event or presentation
book or participate in a dietetic consultation
otherwise interact with Nourish with Karina.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where applicable, the Health Records and Information Privacy Act 2002 (NSW).
1. Information we may collect
The personal information we collect depends on how you interact with us and may include:
your name
email address
telephone number
postal address
social media account details
your child’s name and age, where relevant
information you provide in a Facebook or Instagram lead form
information submitted through website forms, surveys, quizzes or questionnaires
details of products, memberships, programs or services you have purchased
payment and transaction details
webinar, course and membership participation information
email preferences and information about how you interact with our communications
enquiries, feedback, reviews, testimonials and correspondence
website usage information, device details, IP address and cookie information
professional details where you enquire about speaking, media, education or business services.
When we provide dietetic or other health services, we may also collect sensitive information, including:
health and medical information
dietary history and food intake
allergy and intolerance information
growth, weight and development information
pathology results
medications and supplements
feeding, gastrointestinal and developmental concerns
information about health professionals involved in your or your child’s care
relevant family, lifestyle and social information.
We will only collect sensitive and health information where it is reasonably necessary for our services and where we have your consent or are otherwise permitted or required by law.
2. Information collected through Facebook and Instagram forms
When you complete one of our forms on Facebook or Instagram, Meta may provide us with the information you choose to submit. This may include your name, email address, telephone number and your answers to questions included in the form.
We may use this information to:
send you the resource, information or offer you requested
contact you about your enquiry
provide information about our products, programs, events or services
add you to an email or communication sequence where you have agreed to receive it
understand which resources and services are most useful to families.
Information submitted through a Facebook or Instagram form may initially be processed by Meta before it is provided to us. Meta’s own privacy policies and data practices also apply to information processed through its platforms.
Please do not provide detailed medical information, pathology results or other highly sensitive health information through a Facebook or Instagram lead form. Health information required for a consultation should be provided through the secure process we specify.
3. How we collect information
We may collect personal information:
directly from you
when you complete a Facebook or Instagram form
through our website, landing pages, quizzes or registration forms
when you purchase or register for a product, service, program or event
during a consultation
through email, telephone, video call or social media
through website cookies, pixels and analytics tools
from a parent, guardian or authorised representative
from another health professional with appropriate authority or consent
from publicly available sources, where appropriate
from service providers that help us operate our business.
Where practical, we will collect personal information directly from you.
4. Children’s information
Our services relate to children and families. We will generally collect a child’s personal and health information from, or with the involvement of, their parent, legal guardian or authorised representative.
Parents and guardians should only provide information about a child where they have the authority to do so.
We do not knowingly use children’s contact details for direct marketing.
5. Why we collect and use information
We may collect, hold and use personal information to:
respond to enquiries
deliver free resources you request
provide dietetic consultations and personalised nutrition services
assess nutritional, feeding and health needs
communicate with parents, carers and relevant health professionals
provide memberships, online programs, courses, webinars and resources
process registrations, bookings and payments
manage customer accounts and membership access
provide customer support
send administrative and service-related communications
send marketing communications where you have consented or where otherwise permitted by law
personalise and improve our services, website and communications
administer surveys, promotions or competitions
analyse website, advertising and campaign performance
maintain clinical, financial and business records
comply with professional, insurance, taxation and legal obligations
protect our legal rights and prevent misuse, fraud or security incidents.
We will not use sensitive or health information for direct marketing without appropriate consent.
6. Marketing communications
When you request a resource, register for an event or opt in to receive communications, we may send you relevant emails or other communications about children’s nutrition, feeding, health, resources, programs and services.
You can unsubscribe at any time by:
selecting the unsubscribe link in an email
following the opt-out instructions in a message
contacting us at hello@nourishwithkarina.com
Unsubscribing from marketing will not prevent us from sending essential communications about a purchase, booking, consultation, membership or service you are using.
7. Cookies, pixels and analytics
Our website and landing pages may use cookies, pixels and similar technologies to:
enable website functionality
remember preferences
understand how visitors use our website
measure the effectiveness of advertising
improve our content and services
provide advertising that may be more relevant to users.
These technologies may be provided by third parties such as Meta, Google, Kajabi or other advertising and analytics providers.
You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
8. When we may disclose information
We may disclose personal information to trusted third parties - only where reasonably necessary to operate our business or provide our services. These may include:
website, course and membership platform providers
email marketing and communication providers
customer relationship management systems
appointment booking and practice management providers
payment processors and financial institutions
cloud storage and information technology providers
Meta, Google and other advertising or analytics providers
ManyChat or similar messaging providers
contractors, virtual assistants and professional advisers
accountants, insurers and legal advisers
laboratories, doctors, allied health professionals or other health providers, where authorised or clinically appropriate
government agencies, regulators, courts or law enforcement bodies where required or authorised by law
a purchaser or adviser involved in a proposed sale or restructure of the business.
Third-party service providers are only given the information reasonably required to perform their services.
We do not sell personal or health information to third parties.
9. Overseas disclosure and storage
Some of our technology and service providers operate or store information outside Australia.
As a result, personal information may be disclosed to or processed in countries including the United States of America, and other countries in which our service providers or their data centres operate.
These providers may include Meta, Google, Kajabi, ManyChat, email communication providers, cloud storage providers and payment processors.
Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. However, overseas recipients may also be subject to the privacy and data access laws of their own countries.
10. Payment information
Payments may be processed through third-party payment providers. We generally do not retain complete credit or debit card details.
Payment information is handled in accordance with the privacy and security practices of the relevant payment provider.
11. Storage and security
We may hold personal information electronically, in cloud-based systems and, where necessary, in physical records.
We take reasonable administrative, technical and physical measures to protect information against:
misuse
interference
loss
unauthorised access
unauthorised modification
unauthorised disclosure.
These measures may include password protection, access controls, secure platforms, staff confidentiality requirements, software updates and secure storage practices.
No online system is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the internet.
12. Retention of information
We retain personal information only for as long as reasonably required for the purpose for which it was collected, to provide our services, or to meet professional, clinical, insurance, taxation and legal obligations.
Health records are retained for the periods required by applicable health records legislation. In NSW, this will generally mean:
adult health records are retained for at least seven years from the last occasion on which a health service was provided
health information collected while a person was under 18 is generally retained until that person reaches 25 years of age.
When information is no longer required and we are legally permitted to dispose of it, we will take reasonable steps to securely delete, destroy or de-identify it.
13. Accessing or correcting your information
You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, contact:
Privacy Officer
Nourish with Karina
Email: hello@nourishwithkarina.com 0402142517
Postal address: 393 Military Road. Mosman NSW 2088
We may need to verify your identity before providing access or making a correction.
In some circumstances, we may be permitted or required to refuse access. Where appropriate, we will explain the reason for the refusal and the available complaint options.
14. Parents, guardians and authorised representatives
Where a request relates to a child’s information, we may need to confirm that the person making the request is the child’s parent, legal guardian or authorised representative.
We may decline to disclose information where disclosure would be unlawful, would unreasonably affect another person’s privacy, or may create a serious risk to an individual’s health or safety.
15. Privacy complaints
Please contact us if you have a concern or complaint about how we have handled your personal or health information.
Send your complaint to:
Privacy Officer
Nourish with Karina
Karina Savage
Email: hello@nourishwithkarina.com 0402142517
Postal address: 393 Military Road. Mosman NSW 2088
Please include sufficient information for us to understand and investigate your concern.
We will acknowledge your complaint and aim to investigate and respond within a reasonable period.
Where we are unable to resolve your complaint, you may contact:
the Office of the Australian Information Commissioner
the Information and Privacy Commission NSW, where the complaint relates to health information regulated under NSW law.
16. External websites and social media
Our website and communications may contain links to external websites or social media platforms.
We are not responsible for the privacy practices, security or content of external websites. You should review the privacy policy of each external service you use.
Your interactions with Facebook, Instagram and other social media platforms are also governed by the privacy policies and terms of those platforms.
17. Changes to this Privacy Policy
We may update this Privacy Policy when our practices, services, technology or legal obligations change.
The latest version will be published on our website with the date it was last updated.
18. Contact us
For questions about this Privacy Policy or the way we manage personal information, contact:
Nourish with Karina
Legal entity: Karina Savage
ABN: 50726101503
Email: karina@nourishwithkarina.com
Telephone: 0402142517
Postal address: 393 Military Road. Mosman NSW 2088
Website: www.nourishwithkarina.com
